Part Time Member Services Representative
3.
9 Rocky Mount, VA Rocky Mount, VA Part-time Part-time $12 - $14 an hour $12 - $14 an hour 1 day ago 1 day ago 1 day ago Job Title:
Part-time Member Services Front Desk Status:
Part-time ____________________________________________________________________________________ POSITION
Summary:
This position is at the Franklin County Family YMCA at the welcome desk.
We strive to provide outstanding service to all members, guests, and program participants.
This position responds to member and guest needs, promotes membership and programs, and maintains cleanliness and organization of the lobby/gym area.
Essential Functions:
Provides outstanding service to members, guests, and program participants at the Y on the phone and in person with a warm welcoming and helping hand when needed.
Builds relationships with members; helps members connect with one another and the Y.
Conducts tours of the facility for new and/or potential members while explaining our mission, classes, and any other amenities the YMCA offers.
Sells memberships and registers program participants.
Records sales and registrations according to association procedures.
Stays current on program and membership information to communicate effectively with members, guests, and program participants.
Applies YMCA policies when dealing with member services.
Maintains facility control and security by scanning member key tags, maintaining sign-in sheets and issuing equipment and/or keys.
Maintains oversight of gym use to insure the safety of our members and equipment.
Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
Carries out risk management and emergency procedures in accordance with association guidelines, completes and files necessary paperwork.
Participates as a team member during special promotions and annual campaigns.
Attends training sessions and staff meetings as required.
Carries out assignments from the Membership Director which can include light housekeeping and administrative task.
Performs other duties as assigned.
Mission Advancement:
Accepts and demonstrates the Y's values.
Demonstrates a desire to serve others and fulfill community needs.
Recruits volunteers and builds effective, supportive working relationships with them.
Supports fund-raising.
Collaboration:
Works effectively with people of different backgrounds, abilities, opinions, and perceptions.
Builds rapport and relates well to others.
Seeks first to understand the other person's point of view, and remains calm in challenging situations.
Listens for understanding and meaning; speaks and writes effectively.
Takes initiative to assist in developing others.
Operational Effectiveness:
Makes sound judgments, and transfers learning from one situation to another.
Embraces new approaches and discovers ideas to create a better member experience.
Establishes goals, clarifies tasks, plans work and actively participates in meetings.
Follows budgeting policies and procedures, and reports all financial irregularities immediately.
Strives to meet or exceed goals and deliver a high-value experience for members.
Personal Growth:
Pursues self-development that enhances job performance.
Demonstrates an openness to change, and seeks opportunities in the change process.
Accurately assesses personal feelings, strengths and limitations and how they impact relationships.
Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
Qualifications:
Previous experience in customer service, sales or related experience.
Excellent interpersonal and problem solving skills.
Strives to meet/exceed goals and deliver a high-value experience to members.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community Basic knowledge of computers.
Must be First Aid and CPR Certified or willing to obtain within 90 days.
Must be able to multi task.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
The employee will work primary indoors.
This is a fast paced, active environment that requires constant interaction and attention to the needs of the members, guest, and program participants.
Ability to walk, stand, and sit (including on the floor) for long periods of time.
Exposure to communicable diseases and bodily fluids.
Must be able to lift and/or assist children up to 50 pounds in weight.
Ability to stand or sit while maintaining alertness for several hours at a time.
Position may require bending, leaning, kneeling, and walking.
Ability to speak concisely and effectively communicate.
Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency Ability to view/enter data for long periods of time.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type:
Part-time Pay:
$12.
00 - $14.
00 per hour
Benefits:
401(k) Paid time off Shift:
Day shift Evening shift Morning shift Night shift Weekly day range:
Monday to Friday Weekends as needed Work Location:
In person Provides outstanding service to members, guests, and program participants at the Y on the phone and in person with a warm welcoming and helping hand when needed.
Builds relationships with members; helps members connect with one another and the Y.
Conducts tours of the facility for new and/or potential members while explaining our mission, classes, and any other amenities the YMCA offers.
Sells memberships and registers program participants.
Records sales and registrations according to association procedures.
Stays current on program and membership information to communicate effectively with members, guests, and program participants.
Applies YMCA policies when dealing with member services.
Maintains facility control and security by scanning member key tags, maintaining sign-in sheets and issuing equipment and/or keys.
Maintains oversight of gym use to insure the safety of our members and equipment.
Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
Carries out risk management and emergency procedures in accordance with association guidelines, completes and files necessary paperwork.
Participates as a team member during special promotions and annual campaigns.
Attends training sessions and staff meetings as required.
Carries out assignments from the Membership Director which can include light housekeeping and administrative task.
Performs other duties as assigned.
Previous experience in customer service, sales or related experience.
Excellent interpersonal and problem solving skills.
Strives to meet/exceed goals and deliver a high-value experience to members.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community Basic knowledge of computers.
Must be First Aid and CPR Certified or willing to obtain within 90 days.
Must be able to multi task.
Ability to walk, stand, and sit (including on the floor) for long periods of time.
Exposure to communicable diseases and bodily fluids.
Must be able to lift and/or assist children up to 50 pounds in weight.
Ability to stand or sit while maintaining alertness for several hours at a time.
Position may require bending, leaning, kneeling, and walking.
Ability to speak concisely and effectively communicate.
Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency Ability to view/enter data for long periods of time.
401(k) Paid time off Day shift Evening shift Morning shift Night shift Monday to Friday Weekends as needed.
Estimated Salary: $20 to $28 per hour based on qualifications.
9 Rocky Mount, VA Rocky Mount, VA Part-time Part-time $12 - $14 an hour $12 - $14 an hour 1 day ago 1 day ago 1 day ago Job Title:
Part-time Member Services Front Desk Status:
Part-time ____________________________________________________________________________________ POSITION
Summary:
This position is at the Franklin County Family YMCA at the welcome desk.
We strive to provide outstanding service to all members, guests, and program participants.
This position responds to member and guest needs, promotes membership and programs, and maintains cleanliness and organization of the lobby/gym area.
Essential Functions:
Provides outstanding service to members, guests, and program participants at the Y on the phone and in person with a warm welcoming and helping hand when needed.
Builds relationships with members; helps members connect with one another and the Y.
Conducts tours of the facility for new and/or potential members while explaining our mission, classes, and any other amenities the YMCA offers.
Sells memberships and registers program participants.
Records sales and registrations according to association procedures.
Stays current on program and membership information to communicate effectively with members, guests, and program participants.
Applies YMCA policies when dealing with member services.
Maintains facility control and security by scanning member key tags, maintaining sign-in sheets and issuing equipment and/or keys.
Maintains oversight of gym use to insure the safety of our members and equipment.
Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
Carries out risk management and emergency procedures in accordance with association guidelines, completes and files necessary paperwork.
Participates as a team member during special promotions and annual campaigns.
Attends training sessions and staff meetings as required.
Carries out assignments from the Membership Director which can include light housekeeping and administrative task.
Performs other duties as assigned.
Mission Advancement:
Accepts and demonstrates the Y's values.
Demonstrates a desire to serve others and fulfill community needs.
Recruits volunteers and builds effective, supportive working relationships with them.
Supports fund-raising.
Collaboration:
Works effectively with people of different backgrounds, abilities, opinions, and perceptions.
Builds rapport and relates well to others.
Seeks first to understand the other person's point of view, and remains calm in challenging situations.
Listens for understanding and meaning; speaks and writes effectively.
Takes initiative to assist in developing others.
Operational Effectiveness:
Makes sound judgments, and transfers learning from one situation to another.
Embraces new approaches and discovers ideas to create a better member experience.
Establishes goals, clarifies tasks, plans work and actively participates in meetings.
Follows budgeting policies and procedures, and reports all financial irregularities immediately.
Strives to meet or exceed goals and deliver a high-value experience for members.
Personal Growth:
Pursues self-development that enhances job performance.
Demonstrates an openness to change, and seeks opportunities in the change process.
Accurately assesses personal feelings, strengths and limitations and how they impact relationships.
Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
Qualifications:
Previous experience in customer service, sales or related experience.
Excellent interpersonal and problem solving skills.
Strives to meet/exceed goals and deliver a high-value experience to members.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community Basic knowledge of computers.
Must be First Aid and CPR Certified or willing to obtain within 90 days.
Must be able to multi task.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
The employee will work primary indoors.
This is a fast paced, active environment that requires constant interaction and attention to the needs of the members, guest, and program participants.
Ability to walk, stand, and sit (including on the floor) for long periods of time.
Exposure to communicable diseases and bodily fluids.
Must be able to lift and/or assist children up to 50 pounds in weight.
Ability to stand or sit while maintaining alertness for several hours at a time.
Position may require bending, leaning, kneeling, and walking.
Ability to speak concisely and effectively communicate.
Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency Ability to view/enter data for long periods of time.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type:
Part-time Pay:
$12.
00 - $14.
00 per hour
Benefits:
401(k) Paid time off Shift:
Day shift Evening shift Morning shift Night shift Weekly day range:
Monday to Friday Weekends as needed Work Location:
In person Provides outstanding service to members, guests, and program participants at the Y on the phone and in person with a warm welcoming and helping hand when needed.
Builds relationships with members; helps members connect with one another and the Y.
Conducts tours of the facility for new and/or potential members while explaining our mission, classes, and any other amenities the YMCA offers.
Sells memberships and registers program participants.
Records sales and registrations according to association procedures.
Stays current on program and membership information to communicate effectively with members, guests, and program participants.
Applies YMCA policies when dealing with member services.
Maintains facility control and security by scanning member key tags, maintaining sign-in sheets and issuing equipment and/or keys.
Maintains oversight of gym use to insure the safety of our members and equipment.
Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
Carries out risk management and emergency procedures in accordance with association guidelines, completes and files necessary paperwork.
Participates as a team member during special promotions and annual campaigns.
Attends training sessions and staff meetings as required.
Carries out assignments from the Membership Director which can include light housekeeping and administrative task.
Performs other duties as assigned.
Previous experience in customer service, sales or related experience.
Excellent interpersonal and problem solving skills.
Strives to meet/exceed goals and deliver a high-value experience to members.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community Basic knowledge of computers.
Must be First Aid and CPR Certified or willing to obtain within 90 days.
Must be able to multi task.
Ability to walk, stand, and sit (including on the floor) for long periods of time.
Exposure to communicable diseases and bodily fluids.
Must be able to lift and/or assist children up to 50 pounds in weight.
Ability to stand or sit while maintaining alertness for several hours at a time.
Position may require bending, leaning, kneeling, and walking.
Ability to speak concisely and effectively communicate.
Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency Ability to view/enter data for long periods of time.
401(k) Paid time off Day shift Evening shift Morning shift Night shift Monday to Friday Weekends as needed.
Estimated Salary: $20 to $28 per hour based on qualifications.
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